Support

Deposits are credited once they reach the required confirmations on their network. Check you sent the right asset on the network shown on the deposit page, and included the memo if one was shown — a deposit on another network, or without its memo, cannot be matched automatically. Deposits below the minimum are held for review. See status for delays.

Withdrawals may be reviewed before they are sent. Your balance stays reserved while pending; if a withdrawal is rejected or fails, the full amount returns to your balance. You are notified at every step.

With the address allowlist on, withdrawals go only to saved addresses, and a newly saved address unlocks after a waiting period. Turning the allowlist off also pauses withdrawals for a while — time to react if someone else is in your account.

See the fee schedule. Market orders never fill further than the price-protection band from the best price; the rest is returned to you.

Open orders are listed under Orders and in the trading terminal, each with a cancel button. The reserved funds return once the matching engine confirms the cancel, usually within a second.

Turn on an authenticator app and the withdrawal address allowlist under Security. Keep your recovery codes somewhere other than your phone, and sign out any session you do not recognise.

Yes — create an API key under Security and see the API reference. API keys can read and trade; they can never withdraw.

Open a support ticket from an email that matches your account, and tell us that. Restoring access to an account bypasses the exact protection an authenticator exists for, so expect us to ask questions an attacker could not answer before we act — that delay is deliberate, not neglect.

Sign in and open verify your balance. It shows your slice of the latest daily snapshot and how to check it yourself with an open-source verifier — you do not have to trust that page, only your own computer.

Yes — put it forward at listings. Other users vote on whether it trades. It helps if you are the project, or close to it, since we will ask about custody support before it opens.

A limit order sits on the book at the price you set. A stop order sits off the book until the last traded price crosses your trigger, and only then is sent to the market — it is not a guaranteed price, and in a fast move it can fill well past where you expected.

Sign in and open Security: a frozen account shows there why it was frozen, and you can appeal from the same page. If you froze it yourself — the fastest way to lock out someone who should not be in your account — it cannot appeal, since that account may not be in your hands. Change your password, check your email account is still yours, then email support from the address on the account, and we restore it once we are satisfied it is you.

Yes, exactly. An asset has to arrive on the network shown on its deposit page — sending USDT on the wrong chain, say, is usually unrecoverable, because the address is not the same account on another network. Check the network every time, not just the asset.